DVD Refunds:
411films.com will refund all unopened DVDs and/or all defective DVDs, provided such DVDs are returned to us within 60 days of date purchase.
411films.com will not refund opened DVDs unless they are shown to be defective,
411films.com will not be responsible for lost or stolen materials unless client has chosen shipping options with tracking numbers.

VOD Refunds:
411films.com will not refund VOD stream purchases, provided such purchase has been verified to function correctly. VOD streaming requires a minimal high-speed internet connection, a simple test: if you can watch a video on youtube.com. our system will play correctly.